Please read these terms carefully. They govern your use of the bob.pro website, the Bob platform at app.bob.pro, and the AI consultancy and custom development services provided by Bob AI Co, Inc.
Last Updated: August 27, 2026
These Terms of Service (“Terms”) constitute a legally binding agreement between you and Bob AI Co, Inc., which does business under the trade name Bob.pro. Bob AI Co, Inc. is an AI consultancy and custom development company headquartered in Raleigh, North Carolina. We build and deploy governed AI operators and custom applications for businesses, and we make them available to our clients through the Bob platform at app.bob.pro. These Terms cover that platform, this website, and the professional services we provide. By using any of them, you acknowledge that you have read, understood, and agree to be bound by these Terms.
These Terms of Service ("Terms") are a legally binding agreement between you and Bob AI Co, Inc. ("Bob AI Co, Inc.," "we," "us," or "our"), a company doing business under the trade name Bob.pro. By accessing or using the bob.pro website, the Bob platform at app.bob.pro, or any AI consultancy, implementation, or custom development service we provide (together, the "Services"), you agree to be bound by these Terms. If you do not agree to these Terms, you may not access or use the Services.
You must be at least 18 years old and have the legal authority to enter into these Terms. If you are using the Services on behalf of an organization, you represent that you have the authority to bind that organization to these Terms, and “you” refers to both you and that organization.
These Terms incorporate by reference our Privacy Policy and any other policies or guidelines we publish. Your use of the Services is also subject to those policies. If you and Bob AI Co, Inc. have signed a separate written agreement, statement of work, order form, or master services agreement covering the same subject matter, that document controls to the extent it conflicts with these Terms; otherwise these Terms apply.
Bob AI Co, Inc. is an AI consultancy and custom development company headquartered at 707 West Jones Street, Raleigh, NC 27603, United States. Bob.pro is a trade name of Bob AI Co, Inc. Bob AI Co, Inc. is the contracting party under these Terms and is responsible for the Services described in them.
These Terms cover three things: (a) the marketing website at bob.pro and its subpages; (b) the Bob platform at app.bob.pro, the signed-in surface through which an organization accesses the AI operators and applications Bob AI Co, Inc. has deployed for it; and (c) the professional services we sell, which are AI consultancy, assessment, implementation, enablement, and custom development engagements. Our current catalog of professional services is published on our services pages and may change over time.
These Terms do not grant you any right to, and do not govern, software Bob AI Co, Inc. builds and operates purely for its own internal business use and does not offer to anyone else. In particular, the Bob PPC Platform at app.ppc.bob.pro is internal Bob AI Co, Inc. software used only by named Bob AI Co, Inc. personnel to operate Bob AI Co, Inc.'s own advertising. It is not a product, it is not sold, licensed, or sublicensed, there is no signup or client access, and it is not one of the services described on this site. See the section titled “Bob AI Co, Inc.'s Advertising and Internal Tooling” below.
The Bob platform is accessible at https://app.bob.pro. It is the governed sign-in and launch surface for your organization's AI operators and applications: after you authenticate, the platform confirms your organization membership, shows you the applications your organization has been given access to, and launches you into them. The platform itself is an access and governance layer. The functionality you use day to day is delivered by the individual applications and AI operators deployed for your organization.
Access to the Bob platform is granted at the organization level. Which applications appear to you, and what role you hold in each, is determined by the entitlements Bob AI Co, Inc. has configured for your organization, generally as part of an engagement between your organization and Bob AI Co, Inc. We may add, change, or remove entitlements at your organization's direction or in accordance with the applicable engagement documents. If you are a member of more than one organization, you may switch between them, and your access is always scoped to the organization you have selected.
Before you launch a given application through the Bob platform for the first time, the platform displays a summary of the data that application is configured to access and asks you to acknowledge it. That acknowledgement is recorded. You should read each summary before acknowledging it, and you should not launch an application whose data access your organization has not authorized.
Individual applications and AI operators made available through the Bob platform may have their own configuration, their own data-access scope, and their own operating rules, thresholds, and approval paths agreed with your organization. Where a specific application is governed by additional or different terms, those terms are made available to your organization and apply in addition to these Terms.
Bob AI Co, Inc. provides AI consultancy, assessment, implementation, enablement, and custom development services. These typically include assessing where AI can create value in your business, designing and deploying AI operators for defined roles, integrating them with your systems, training your team, and building applications and websites. The specific scope, deliverables, timeline, acceptance criteria, and fees for any engagement are set out in the applicable proposal, order form, or statement of work.
No engagement is created by these Terms alone. An engagement begins when you and Bob AI Co, Inc. agree in writing on scope and fees. Estimates, roadmaps, timelines, and recommendations we provide before or during an engagement are good-faith projections, not guarantees of a particular business outcome.
Delivery depends on your cooperation. You agree to provide timely access to the systems, data, accounts, subject-matter experts, and decisions an engagement requires; to hold all necessary rights and consents for any data or systems you ask us to work with; to designate the approvers responsible for the rules, thresholds, and approval paths that govern any AI operator we deploy for you; and to review and approve deliverables within the agreed timeframes. Delays or inaccuracies in the materials you supply may affect scope, timeline, and fees.
Fees, payment terms, and any recurring charges are those stated in the applicable proposal, order form, or statement of work. Unless that document says otherwise, fees are quoted in U.S. dollars, are exclusive of taxes, and are non-refundable once the corresponding work has been performed. We may change our published pricing or the structure of our offerings at any time; a change to published pricing does not change the fees for an engagement already agreed in writing.
To use the Bob platform you must have an account provisioned for you and must sign in through the identity provider we use for authentication. You must provide accurate, current, and complete information, keep it up to date, and are responsible for all activity that occurs under your account.
You are responsible for safeguarding your account credentials, session cookies, and any OAuth tokens issued in connection with your use of the Services. You must not share credentials or allow anyone else to use your account. You must notify us immediately at william@bob.pro if you become aware of any unauthorized access to or use of your account.
Your account is associated with one or more organizations. Your organization, and the administrators it designates, may control your access, grant or revoke your entitlement to specific applications, view usage and audit data, and configure settings that affect how the Services behave for you. Your use of the Services within an organization is also subject to any agreement between that organization and Bob AI Co, Inc., and to that organization's own policies.
You may use the Services for lawful business purposes in accordance with these Terms. This includes signing in to the Bob platform, launching and operating the applications your organization is entitled to use, connecting the accounts and systems your organization has authorized, and receiving the professional services you have engaged us to perform.
You agree not to: (a) use the Services for any unlawful purpose or in violation of any applicable law; (b) attempt to gain unauthorized access to any part of the Services, to any organization or account other than your own, or to any Bob AI Co, Inc. system, including any internal system not offered to customers; (c) interfere with or disrupt the integrity or performance of the Services; (d) reverse-engineer, decompile, or disassemble any aspect of the Services except to the extent that restriction is prohibited by law; (e) use the Services to store, transmit, or process content that is illegal, harmful, threatening, abusive, infringing, or otherwise objectionable; (f) use automated scripts or bots to access the Services without our prior written consent; (g) resell, sublicense, or redistribute the Services without authorization; or (h) use the Services to build or benchmark a competing product, or to develop or train any machine learning model on the Services themselves.
Your use of the Services is subject to the entitlements configured for your organization and to any volume, rate, integration, or capacity limits set out in your engagement documents or in the Services themselves. We reserve the right to throttle, suspend, or limit access where usage materially exceeds those limits, threatens the stability or security of the Services, or imposes disproportionate cost. Where practicable we will contact you before doing so.
Some applications and AI operators connect to systems your organization already uses, such as cloud storage, email, calendars, or a CRM. Where those connections use OAuth 2.0 or a comparable delegated-authorization mechanism, you or your administrator authorize each connection explicitly and choose what it may reach. We do not receive or store your passwords for those systems. Your organization maintains control over which accounts, files, and records the Services can access.
We access only the data necessary to provide the functionality your organization has asked for. Depending on the integration, that may include metadata (such as names, types, timestamps, and folder or record structure), the content of the specific items you authorize, and permissions metadata necessary to respect your existing access controls. We request the minimum scopes required and, where an integration only needs to read, we request read-only access.
You or your administrator may at any time add or remove connected accounts, change which items are in scope, pause or resume synchronization, and review what the Services have accessed. Where those controls are exposed in an application, they are available in its settings; otherwise contact us and we will action the request.
You may revoke a connection at any time through the relevant application's settings or directly through the provider's application permissions page (for example, Google Account permissions at https://myaccount.google.com/permissions, or your Microsoft account settings). Revoking access immediately stops further access to that system. Data already retrieved is deleted in accordance with our data retention practices and any applicable engagement documents.
Bob's use and transfer to any other app of information received from Google APIs will adhere to the Google API Services User Data Policy, including the Limited Use requirements. Our use of data obtained through Google APIs is limited to providing and improving the specific features the user has requested.
We do NOT use Google Workspace or Google Drive data, or any other information received from Google APIs on your behalf, to train, fine-tune, or otherwise develop machine learning models, artificial intelligence models, or any other generalized automated learning systems. That data is used solely to deliver the functionality you asked for.
We do NOT sell, rent, lease, or share Google Workspace or Google Drive data or information received from Google APIs on your behalf with third parties, except as strictly necessary to provide the requested functionality (for example, sending an authorized excerpt to our AI language model provider to generate a response), subject to data processing agreements, or where you direct us to.
We do NOT use customer data for advertising. This includes Google Workspace or Google Drive data and any other information received from Google APIs on your behalf, as well as any customer content, documents, messages, records, or usage data obtained through the Services. We do not use that data to serve ads, to target, segment, profile, retarget, or build audiences, to personalize advertising, or to measure advertising, and we do not disclose it to any advertising platform, network, data broker, or ad-tech provider. For the avoidance of doubt, this commitment concerns customer data. It is not a statement that Bob AI Co, Inc. does not advertise its own business; we do, using only our own data, as described in the next section. It also does not restrict a client who has separately engaged us to manage that client's own advertising: in that case we use that client's own advertising data only to operate that client's own campaigns in that client's own account, on that client's instruction, and we do not join it with any other client's data or with ours.
Users can revoke access to their Google data at any time through the relevant application's settings or through the Google Account permissions page at https://myaccount.google.com/permissions. Upon revocation, we will cease accessing that Google data and delete the data we retrieved in accordance with our retention practices.
Bob AI Co, Inc. advertises its own consulting services to generate its own leads, including through paid search. To plan, govern, measure, and report on that advertising, Bob AI Co, Inc. owns a single Google Ads account used solely to advertise Bob.pro, and its Explorer-level Google Ads API access is limited to that one account. Reads are used for reporting. Changes to that account are made only through a guarded process: a person reviews and explicitly approves each change, an independent automated verifier checks it, and a one-time authorization is required before it is applied. Nothing is applied to the account autonomously. We have applied to Google for Basic Access; the human-approval requirement applies regardless of access level, and the current status is published on our About page. Nothing in these Terms restricts Bob AI Co, Inc. from marketing and advertising its own business.
The application we use for this is the Bob PPC Platform at app.ppc.bob.pro. It is internal software, not a product. It sits behind single sign-on, access is restricted to named Bob AI Co, Inc. personnel, and there is no signup, no client portal, and no external or client-facing reporting surface. It is not sold, licensed, sublicensed, resold, or otherwise made available to any third party, and it is not one of the services we offer. Its scope is limited to the one Google Ads account Bob AI Co, Inc. owns; no other Google Ads account, including any account belonging to a customer, a prospect, or an advertising client whose account we manage, is reachable through it, and that boundary is enforced by a single-account allowlist in the application's own code. A fuller description is on our About page.
Our internal advertising tooling does not ingest, receive, or process customer content, customer documents, customer Google Workspace or Google Drive data, data obtained from any customer integration, or any other data we hold on a customer's behalf. It operates on Bob AI Co, Inc.'s own advertising, website, analytics, and CRM data only. Customer data and our own advertising data are held separately and are not joined.
Separately from the internal tooling described above, Bob AI Co, Inc. manages Google Ads for a small number of clients. As of the date of these Terms that is one client. This work is done in the client's own Google Ads account, under the client's written authorization, and it is linked to our manager account so that we can operate it; the client remains the owner of its account and can end the link at any time. Each advertiser has its own separate account, as Google's policies for third-party account management require, and we do not combine one advertiser's account or data with another's or with our own. This work is not performed through the Bob PPC Platform, which reaches only the single account Bob AI Co, Inc. owns. Managed advertising is not part of the service catalog published on this site and is offered only under a separate written agreement.
On the bob.pro marketing website, non-essential analytics and campaign attribution load only after you affirmatively allow analytics, and Google advertising storage, ad user data, and ad personalization remain denied in every consent state. What we preserve, for how long, and how it is handed to our own systems is described in our Privacy Policy. That measurement concerns visitors to our own marketing website and is entirely separate from the data we process for customers under an engagement.
The Services, including the Bob platform, our software, agent architectures, governance frameworks, algorithms, design, user interfaces, templates, methodologies, documentation, internal tooling, and all related intellectual property, are owned by Bob AI Co, Inc. and protected by copyright, trademark, trade secret, and other intellectual property laws. “Bob,” “Bob.pro,” “BOB,” and our logos are marks of Bob AI Co, Inc. These Terms do not grant you any right, title, or interest in the Services beyond the limited, non-exclusive, non-transferable right to use them as described herein.
You retain full ownership of all content and data you upload, connect, or otherwise make available through the Services, including files in systems you connect, prompts and inputs you provide, and your business records. You grant Bob AI Co, Inc. a limited, non-exclusive license to access, process, store, transmit, and display that content solely to provide the Services to you and to your organization. This license terminates when you remove the content, disconnect the relevant system, or your access ends, subject to any retention required by law.
Ownership of, and license rights in, deliverables produced under a professional services engagement are governed by the applicable statement of work or order form. Unless that document says otherwise, Bob AI Co, Inc. retains ownership of its pre-existing materials, reusable components, tooling, and know-how, and grants you a license to use them to the extent necessary to use the deliverables for your internal business purposes.
If you provide feedback, suggestions, or ideas about the Services, you grant Bob AI Co, Inc. the right to use that feedback without restriction or compensation. We will not use your content or business data as feedback without your explicit consent.
Our collection, use, and protection of your personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference. Please review our Privacy Policy carefully to understand our data practices.
We retain your data for as long as your account and your organization's engagement are active and as necessary to provide the Services. Retention periods for specific data types depend on the application and on your engagement documents. Data retrieved from a connected system is removed when you disconnect that system, and account data is removed when your access ends, in each case subject to any retention required by law. Full details are in our Privacy Policy.
To provide the Services, your content may be processed by third-party infrastructure and AI language model providers under data processing agreements. We require all processors to maintain appropriate security standards and to use your data only as instructed by us for the purpose of providing the Services. We do not permit them to use your data to train their models.
The Services use artificial intelligence to generate summaries, drafts, recommendations, and other outputs. While we strive for accuracy, AI-generated output may contain errors, inaccuracies, omissions, or misinterpretations. You should independently verify any important information before relying on it.
AI-generated output does not constitute legal, financial, medical, tax, or other professional advice. The Services are business productivity and operations tools. For decisions requiring professional judgment, consult a qualified professional.
AI operators we deploy are designed to work within the rules, thresholds, and approval paths your organization sets, with human review and escalation where your configuration requires it. You are responsible for setting those boundaries appropriately for your business, for keeping them current, and for the actions taken within them. Where your configuration permits an operator to act without prior human approval, you accept responsibility for those actions.
The Services may not surface all relevant information for any given task or query. Quality and completeness depend on factors including source data quality, configuration, integrations, phrasing, and the capabilities of the underlying AI models. We do not guarantee that any output will be complete, comprehensive, or fit for a particular purpose.
We strive to maintain high availability of the Services but do not guarantee uninterrupted access. The Services may be temporarily unavailable due to scheduled maintenance, system updates, third-party dependencies, or circumstances beyond our control including force majeure events. Any committed availability target for a specific engagement is set out in the applicable engagement documents.
We reserve the right to modify, update, or discontinue any aspect of the Services at any time, including adding or removing applications from the Bob platform. We will provide reasonable notice of material changes that negatively affect your use of the Services. Continued use of the Services following changes constitutes acceptance of the modified Services.
We may update our published pricing, service catalog, or plan structures. Any change to the commercial terms of an active engagement will be communicated in advance, and you will have the opportunity to accept the new terms or to end the engagement in accordance with the applicable engagement documents before they take effect.
THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY. WE DISCLAIM ALL WARRANTIES INCLUDING, WITHOUT LIMITATION, IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, AND ANY WARRANTIES ARISING FROM COURSE OF DEALING OR USAGE OF TRADE. WE DO NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, OR THAT ANY AI-GENERATED OUTPUT WILL BE ACCURATE OR COMPLETE.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, BOB AI CO. SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, REVENUE, DATA, OR USE, WHETHER ARISING FROM CONTRACT, TORT, OR OTHERWISE, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
OUR TOTAL AGGREGATE LIABILITY UNDER THESE TERMS SHALL NOT EXCEED THE GREATER OF (A) THE AMOUNTS YOU PAID TO BOB AI CO. IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM, OR (B) ONE HUNDRED DOLLARS ($100). THIS LIMITATION APPLIES TO ALL CLAIMS IN THE AGGREGATE.
You agree to defend, indemnify, and hold harmless Bob AI Co, Inc. and its officers, directors, employees, and contractors from and against any third-party claims, damages, liabilities, losses, and reasonable costs and attorneys' fees arising out of or relating to: (a) your content or data, including any claim that it infringes or misappropriates a third party's rights or was provided without the necessary rights or consents; (b) your use of the Services in violation of these Terms or applicable law; (c) actions taken by an AI operator within the boundaries, thresholds, or approvals your organization configured; or (d) your breach of your obligations under these Terms.
We will notify you promptly of any claim for which we seek indemnification, give you control of the defense and settlement (provided that any settlement imposing a non-monetary obligation on us requires our prior written consent), and cooperate reasonably at your expense. Any indemnity Bob AI Co, Inc. owes you, if any, is set out in the applicable engagement documents.
You may stop using the Services at any time. You or your organization may request termination of your account by contacting us at william@bob.pro. Termination of a paid engagement is governed by the applicable engagement documents. Upon termination, your right to use the Services ceases immediately, and we will delete your account data in accordance with our data retention practices.
We may suspend or terminate your account and access to the Services at any time if you violate these Terms, if your use poses a security or legal risk to the Services, to us, or to others, if required by law, if the underlying engagement ends, or if your account has been inactive for an extended period. We will provide notice where practicable.
Upon termination, the following provisions survive: Intellectual Property, Data Handling & Privacy, AI Output and Human Oversight, Limitation of Liability, Indemnification, Governing Law, General Provisions, and any other provisions that by their nature should survive. We will delete your data within 30 days of termination unless retention is required by law or by the applicable engagement documents.
These Terms shall be governed by and construed in accordance with the laws of the State of North Carolina, United States, without regard to its conflict of law provisions.
Any dispute arising from or relating to these Terms or the Services shall be resolved in the state or federal courts located in Wake County, North Carolina. You consent to the personal jurisdiction and venue of such courts. Before initiating formal proceedings, you agree to attempt to resolve any dispute informally by contacting us at william@bob.pro.
We may update these Terms from time to time to reflect changes in our Services, legal requirements, or business practices. We will notify you of material changes by posting the updated Terms on our website, sending an email to the address associated with your account, or displaying a prominent notice within the Services. The “Last Updated” date at the top of this page always reflects the current version.
Material changes will take effect no sooner than 30 days after notification. Your continued use of the Services after the effective date of updated Terms constitutes your acceptance of the changes. If you do not agree to the updated Terms, you must stop using the Services and may terminate your account.
These Terms, together with our Privacy Policy and any engagement documents signed by you and Bob AI Co, Inc., constitute the entire agreement between you and Bob AI Co, Inc. regarding the Services and supersede all prior or contemporaneous understandings on that subject.
If any provision of these Terms is held unenforceable, that provision will be limited or severed to the minimum extent necessary and the remaining provisions will remain in full force. Our failure to enforce any right or provision is not a waiver of that right or provision.
You may not assign or transfer these Terms without our prior written consent. We may assign these Terms in connection with a merger, acquisition, reorganization, or sale of all or substantially all of our assets. Any attempted assignment in violation of this provision is void.
Neither party is liable for any delay or failure to perform caused by events beyond its reasonable control, including natural disasters, acts of government, labor disputes, network or utility failures, or failures of third-party infrastructure or model providers. Payment obligations are not excused by this provision.
You represent that you are not located in, and are not a national or resident of, any country or on any list subject to U.S. export controls or economic sanctions that would prohibit your use of the Services, and that you will not use the Services in violation of any applicable export control or sanctions law.
These Terms do not create any rights in, or confer any benefit on, any third party, except that our affiliates, officers, directors, employees, and contractors may enforce the disclaimers, limitations of liability, and indemnities in these Terms.
For questions about the Services, an existing engagement, or the Bob platform, contact us at: Bob AI Co, Inc., 707 West Jones Street, Raleigh, NC 27603. Email: sales@bob.pro.
Questions about these Terms, and all legal notices to Bob AI Co, Inc., should be sent to: Bob AI Co, Inc., Attn: Legal, 707 West Jones Street, Raleigh, NC 27603, or by email to william@bob.pro. We will send legal notices to the email address associated with your account.
If you have questions or concerns about these Terms of Service, please contact us.
Bob AI Co, Inc.
707 West Jones Street, Raleigh, NC 27603
Legal and privacy: william@bob.pro
Sales and service: sales@bob.pro
Related Policies: Please also review our Privacy Policy which governs how we collect, use, and protect your data.
Essential storage remembers this choice. With your permission, analytics also preserves bounded campaign attribution and loads Google Tag Manager and Apollo. Booking links still work if you decline. Read the privacy policy.